PURCHASE RETURNS
In accordance with the Law of Ukraine "On Protection of Consumer Rights", you have the right to refuse goods of good quality at any time before receiving them, at the time of delivery of the goods by the courier, and also after receiving - within 14 (fourteen) calendar days.
Buyer reasons for return:
did not fit the size, style, color, length, etc.
Conditions for returning goods of good quality:
the product was not in use;
preserved consumer properties and presentation (labels; labels containing product characteristics; original packaging);
the return form has been filled out.
Items supplied in a set must be returned as a set. Return shipping charges and transfer fees are non-refundable. In the event of an incorrect order set or a defect, the seller pays the cost of return delivery by New mail.
If you paid for the order with a bank card in the online store, then the refund will be made to the bank card with which the payment was made, within 10 days from the date of receipt of the goods at the address: Kiev, Nova Poshta branch No. 122, (blvd . Vaclav Havel, 50), FOP Ignatieva Victoria Vladimirovna, +38 (098) 426-91-32
Important: all costs associated with the return / exchange of good quality goods purchased in the online store www.victoria-happy.com are borne by the buyer.
Some categories of goods, such as garments and knitwear (bodysuits, underwear, hosiery), are not subject to return and exchange in accordance with the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172.
Attention! If you want to make an exchange or return of goods, you need to contact us within 14 days from the date of receipt of the order by e-mail Victoria-happy@ukr.net or tel. +38 (098) 426-91-32.
Return and exchange of goods is possible only on the territory of Ukraine.
Products of inadequate quality (after use or with damaged labels) ordered on www.victoria-happy.com cannot be exchanged or returned. If the item returned by you cannot be exchanged and returned, we will be forced to send it back at your expense.